http://desc.ithu.tw/111/1/2227
2227旅館專業英語 115/09/06 08:20:03
111學年第一學期東海大學教師授課計劃表
Course Plan of Tunghai University
一、課程基本資料 Course Information
開課系所
Department		 (日)餐旅系Department of Hospitality Management
課程名稱
Course Title		 中文 (Chinese) : 旅館專業英語
英文 (English) : Hotel English
必選修類別
Required/Elective		 必修Required 先修課程
Prerequisites
學分數
Credits		 2 - 0
先修課程說明
Prerequisites instruction
課程概述
(系所共同性目標)
Course Description		 1. To understand different jobs and departments in a hotel Student will have a basic understanding of different hotel job descriptions and the issues and problems they might encounter.
2. To familiarize with and use terms and jargons in hotel profession, to enhance English communication ability, and to be able to deal with a hotel’s daily operations in English.
本課程是否為
英語授課(Taught in English)		 否(No)
本課程是否為
遠距教學課程
Is this a Distance Learning course?
學生特殊退選及停修申請簽核方式
 直接同意特殊退選或停修，無須簽核紙本申請表
二、教師相關資料 Instruction Information
授課教師資料Instructor Information
授課教師
Instructor
郭心甯 / shirleykuo@thu.edu.tw /
行動電話Mobile Phone 常用聯絡方式Contact Information shirleykuo@thu.edu.tw
上課時間、地點
Class Time And Classroom		 五/3,4[M215]
晤談時間、地點
Office Hours And Classroom		 以email事先預約
三、課程大綱 Course Outline (本課程大綱教師得依實際教學進度及學生學習情況進行調整)
■  課程目標及內涵 (Course Objectives and Contents)
Every unit is divided into four regular parts: Conversation, Words and Expressions, Activity, and Exercises. By following the sequence, readers will study all aspects of English —speaking, listening, reading, and writing. Practical illustrations are also included in this book to help you develop better comprehension.Hospitality English is a complete course for trainees and employees in the hotel industry, as well as students taking hospitality courses and general readers interested in the industry.
The material is comprised of 30 units that meet the practical needs of industry-related personnel. Topics include reservations, checking in, services and facilities, housekeeping, emergencies, problems and solutions, checking out, and staff training. You will learn how to deal with guests properly in various situations, and will build your service skills.
■  多元教學方式 (Muliti-Teaching Methods)
說明：除了課堂講授與考試測驗之外，本課程在學期中可能會運用到以下哪些教學方式，以期能進一步提升學生學習成效
Direction: In addition to course teaching and regular exams, which of the following methods may also be used to promote students’ learning outcome
1.小組討論Group Discussion
2.個案教學研討Case study
3.期末報告/策展/發表 Term Paper/ Exhibition/ Presentation
4.配合使用數位教學平台(tMoodle)、愛學網(iLearn)Incorporation with digital learning platform (Moodle) or with other multimedia instruction
■  主要參考書籍/資料 (Textbooks and References) (教科書遵守智慧財產權觀念不得非法影印)
Enjoy Your Stay – English for the Hotel Industry（菊8開+ 1MP3）
作者： Robert Majure , Jess Martin
譯者：
出版社： 寂天文化
出版日期： 2009-11-05
ISBN： 9789861846187
■  本課程是否有使用原文書 Does This Curriculum Use the Original Textbook (English)
是(Yes)
■  教學進度(Course Schedule) - 期中考前後(2 Stage)
週次
Week		 日期Date
1 111/09/12 ~ 111/09/17
9/12第1學期上課開始		 Topics include reservations, checking in, services and facilities, housekeeping. Every unit is divided into four regular parts: Conversation, Words and Expressions, Activity, and Exercises. By following the sequence, readers will study all aspects of English —speaking, listening, reading, and writing.
2 111/09/18 ~ 111/09/24
9/23加退選課程結束（特殊加選及網路退選截止）
3 111/09/25 ~ 111/10/01
4 111/10/02 ~ 111/10/08
10/7特殊退選課程申請截止
5 111/10/09 ~ 111/10/15
10/10國慶日（放假）
6 111/10/16 ~ 111/10/22
7 111/10/23 ~ 111/10/29
8 111/10/30 ~ 111/11/05
9 111/11/06 ~ 111/11/12
11/05-11/12期中考週
10 111/11/13 ~ 111/11/19
 Topics include emergencies, problems and solutions, checking out, and staff training. Every unit is divided into four regular parts: Conversation, Words and Expressions, Activity, and Exercises. By following the sequence, readers will study all aspects of English —speaking, listening, reading, and writing.
11 111/11/20 ~ 111/11/26
11/26 111 年地方公職人員選舉投票（放假）
12 111/11/27 ~ 111/12/03
13 111/12/04 ~ 111/12/10
12/5申請停修課程開始
14 111/12/11 ~ 111/12/17
15 111/12/18 ~ 111/12/24
12/23本學期申請停修課程截止
16 111/12/25 ~ 111/12/31
12/25行憲紀念日、聖誕節（放假）
17 112/01/01 ~ 112/01/07
1/1-1/2開國紀念日（放假）、1/4第2學期課程預選開始
18 112/01/08 ~ 112/01/14
1/7～1/14學期考試週
■  評分方式 (Grading Policy)

  評分項目
Assessment Item		 配分比例
Percentage		 相關說明
Description
1 作業 25%
2 期中考 25%
3 期末考 25%
4 出缺勤 25%
■  本課程具有如下意涵Course Significance：
序
No.		 課程意涵Course Significance
1 服務學習Service Learning  
2 生涯規劃Career Planning
3 性別平等教育Gender Equality  
4 人權教育Human Rights  
5 保護智慧財產權Protection of Intellectual Property Rights  
6 藝術與美感教育Art and Aesthetic Education  
7 健康醫療照護Health and Medical Caring  
8 生命教育Life Education  
9 食品安全Food Safety  
10 環境教育Environmental Education  
■  本課程可做為學生職涯發展之準備 Can this course prepare students for their career development?
是(Yes)
四、本課程內涵與全球永續發展目標之對應
Correspondence between course content and SDGs
課程不對應該指標
五、本課程內涵與學生核心素養之對應2
Correspondence between course content and Core Literacy
課程不對應該指標
六、本課程與學生核心能力 / 基本素養之對應
Correspondence Between Course Contents and Core Competency / Basic Achievement
序
No.		 本課程與學生核心能力 / 基本素養之對應
Correspondence Between Course Contents and Core Competency / Basic Achievement
1 具備餐旅顧客服務的能力與態度
2 具備餐旅產業營運管理的基礎能力  
3 具備餐旅創業基本概念  
4 具備適應國際外語環境的工作能力
5 具備餐旅基礎分析研究能力  
七、本課程與生涯準備能力之對應
Correspondence Between Course Contents and Career - oriented Preparation Ability
序
No.		 本課程與生涯準備能力之對應
Correspondence Between Course Contents and Career - oriented Preparation Ability
1 學習意願強、可塑性高Strong learning motivation and high adaptability  
2 穩定度與抗壓性高High stability and stress resistance  
3 培養團隊合作或領導統御能力Cultivate teamwork collaboration or leadership skills  
4 專業知識與技術Professional knowledge and expertise skills  
5 具有發現、分析、解決問題能力Capabilities in problem identification, analysis, and resolution  
6 具有國際觀與外語能力International perspectives and foreign language abilities
7 具有創新創業能力Entrepreneurial and innovative capabilities  
8 融會貫通能力Ability for comprehensive integration and mastery of knowledge  
9 具有口語表達與人際溝通能力Possession of oral expression and interpersonal communication skills  
10 跨領域整合與多元適應能力Cross-disciplinary integration and diverse adaptation capabilities  
11 具有中/英文報告書寫能力Possession of Chinese/English report writing
12 具有實作/實習或就業接軌能力Ability to implement/practice or transition into employment  
13 具有社會服務學習能力Capacity for learning social service  
14 具有邏輯運算思維能力Logical / computational thinking ability  
15 培養數位科技應用能力Cultivation of application abilities digital technology  
八、本課程與職業能力就業領域之對應
Correspondence Between Professional Skills and Future Careers
序
No.		 本課程與職業能力就業領域之對應
Correspondence Between Professional Skills and Future Careers
1 食品生產與加工(Food Production and Processing )  
2 農業經營(Agricultural Management)  
3 視覺藝術(Visual Arts)  
4 人力資源管理(Human Resources Management)  
5 運籌管理(Operations Management )  
6 財務(Finance)  
7 生技研發(Biotechnology Research and Development )  
8 健康產業及醫務管理(Health Industry and Healthcare Administration )  
9 餐飲管理(Catering Management)  
10 旅館管理(Hotel Management)
11 旅遊管理(Tourism management)  
12 休閒遊憩管理(Leisure and Recreation Management)  
13 數位內容與傳播(Digital Content and Communication)  
14 行銷管理(Marketing Management)  
15 零售與通路管理(Retail and Channel Management )  
115/09/06 08:20:03