115學年第一學期東海大學教師授課計劃表
Course Plan of Tunghai University
一、課程基本資料 Course Information
開課系所 Department
(日)餐旅系Department of Hospitality Management
課程名稱 Course Title
中文 (Chinese) : 旅館專業英語
英文 (English) : Hotel English
必選修類別 Required/Elective
必修Required
先修課程 Prerequisites
學分數 Credits
2 - 0
先修課程說明 Prerequisites instruction
課程概述 (系所共同性目標) Course Description
1. To understand different jobs and departments in a hotel Student will have a basic understanding of different hotel job descriptions and the issues and problems they might encounter.
2. To familiarize with and use terms and jargons in hotel profession, to enhance English communication ability, and to be able to deal with a hotel’s daily operations in English.
■ 課程目標及內涵 (Course Objectives and Contents) Every unit is divided into four regular parts: Conversation, Words and Expressions, Activity, and Exercises. By following the sequence, readers will study all aspects of English —speaking, listening, reading, and writing. Practical illustrations are also included in this book to help you develop better comprehension.Hospitality English is a complete course for trainees and employees in the hotel industry, as well as students taking hospitality courses and general readers interested in the industry.
The material is comprised of 30 units that meet the practical needs of industry-related personnel. Topics include reservations, checking in, services and facilities, housekeeping, emergencies, problems and solutions, checking out, and staff training. You will learn how to deal with guests properly in various situations, and will build your service skills.
■ 多元教學方式 (Muliti-Teaching Methods) 說明：除了課堂講授與考試測驗之外，本課程在學期中可能會運用到以下哪些教學方式，以期能進一步提升學生學習成效 Direction: In addition to course teaching and regular exams, which of the following methods may also be used to promote students’ learning outcome
1.小組討論Group Discussion
2.邀請其他來賓進行專題演講Invitation of special guests to give seminars in class
3.機構或企業參訪Field trips to institutions or enterprises
4.個案教學研討Case study
5.專題研究或實習Special topic or Internship
6.實作示範或演示Demonstration or Practice
7.期末報告/策展/發表 Term Paper/ Exhibition/ Presentation
8.配合專業軟體的使用與教學Incorporation with instruction and use of professional software
9.配合使用數位教學平台(tMoodle)、愛學網(iLearn)Incorporation with digital learning platform (Moodle) or with other multimedia instruction
■ 主要參考書籍/資料 (Textbooks and References)
(教科書遵守智慧財產權觀念不得非法影印) Enjoy Your Stay – English for the Hotel Industry（菊8開+ 1MP3）
作者： Robert Majure , Jess Martin
譯者：
出版社： 寂天文化
出版日期： 2009-11-05
ISBN： 9789861846187
■ 本課程是否有使用原文書 Does This Curriculum Use the Original Textbook (English) 否(No)
■ 教學進度(Course Schedule) - 18週次(Weeks)
週次 Week
日期 Date
授課 方式
內容主題 Course Topics and Contents指定閱讀資料 Course Reading Materials
1
115/09/13 ~ 115/09/19
面授In-person classes
課程大綱與活動介紹分組
2
115/09/20 ~ 115/09/26
面授In-person classes
Hotel ChainsReading: Top 12 Hotel Chains in the world
3
115/09/27 ~ 115/10/03
面授In-person classes
Group Presentation I Group 1-2Unit 1: Switchboard
4
115/10/04 ~ 115/10/10
面授In-person classes
Group Presentation I Group 3-4Unit 2: Reservation
5
115/10/11 ~ 115/10/17
面授In-person classes
Group Presentation I Group 5-6Unit 3: Door and Bell Desk
6
115/10/18 ~ 115/10/24
面授In-person classes
Unit 4: FO/ ReceptionUnit 4
7
115/10/25 ~ 115/10/31
面授In-person classes
Unit 5: FO/ CashierUnit 5
8
115/11/01 ~ 115/11/07
面授In-person classes
期中考: Oral-1Unit 1-5
9
115/11/08 ~ 115/11/14
面授In-person classes
期中考: Oral-2Unit 1-5
10
115/11/15 ~ 115/11/21
面授In-person classes
期中考: Writing/ReadingUnit 1-5
11
115/11/22 ~ 115/11/28
面授In-person classes
Group Presentation II Group 5-6Unit 6: Concierge and GRO Desk
12
115/11/29 ~ 115/12/05
面授In-person classes
Group Presentation II Group 3-4Unit 7: Executive Floor
13
115/12/06 ~ 115/12/12
面授In-person classes
Group Presentation II Group 1-2Unit 8: Housekeeping
14
115/12/13 ~ 115/12/19
面授In-person classes
期末考: Oral-1Unit 9: Hotel Facilities
15
115/12/20 ~ 115/12/26
面授In-person classes
期末考: Oral-2Unit 10: Room Service
16
115/12/27 ~ 116/01/02
面授In-person classes
期末考: Writing/ReadingUnit 6-10
17
116/01/03 ~ 116/01/09
彈性學習-實習課程 Internship Classes
Hotel Movies
18
116/01/10 ~ 116/01/16
彈性學習-實習課程 Internship Classes
Movie Reflection
■ 評分方式 (Grading Policy)
評分項目 Assessment Item
配分比例 Percentage
相關說明 Description
1
作業
25%
2
期中考
25%
3
期末考
25%
4
出缺勤
25%
■ 本課程具有如下意涵Course Significance：
序 No.
課程意涵Course Significance
1
服務學習Service Learning
2
生涯規劃Career Planning
3
性別平等教育Gender Equality
4
人權教育Human Rights
5
保護智慧財產權Protection of Intellectual Property Rights
6
藝術與美感教育Art and Aesthetic Education
7
健康醫療照護Health and Medical Caring
8
生命教育Life Education
9
食品安全Food Safety
10
環境教育Environmental Education
■ 本課程可做為學生職涯發展之準備 Can this course prepare students for their career development? 是(Yes)
■ 本課程設計是否安排學生自主學習週次 Does the course design incorporate self-learning weeks? 是(Yes)
四、本課程內涵與全球永續發展目標之對應 Correspondence between course content and SDGs
序 No.
本課程內涵與全球永續發展目標之對應 Correspondence between course content and SDGs
1
SDG1消除貧窮
(No Poverty)
2
SDG2消除飢餓 (Zero Hunger)
3
SDG3良好健康和福祉 (Good Health and Well-being)
4
SDG4優質教育 (Quality Education)
5
SDG5性別平等 (Gender Equality)
6
SDG6潔淨水與衛生 (Clean Water and Sanitation)
7
SDG7可負擔的潔淨能源 (Affordable and Clean Energy)
8
SDG8尊嚴就業與經濟發展(Decent Work and Economic Growth)
9
SDG9產業創新與基礎設施 (Industry, Innovation and Infrastructure)
10
SDG10減少不平等 (Reduced Inequalities)
11
SDG11永續城市與社區 (Sustainable Cities and Communities)
12
SDG12負責任的消費與生產(Responsible Consumption and Production)
13
SDG13氣候行動 (Climate Action)
14
SDG14水下生命 (Life below Water)
15
SDG15陸域生命 (Life on Land)
16
SDG16和平正義與有力的制度 (Peace, Justice and Strong Institutions)
17
SDG17夥伴關係 (Partnerships for the Goals)
五、本課程內涵與校級學生核心素養之對應 Correspondence between course content and Core Literacy of School
序 No.
本課程內涵與校級學生核心素養之對應 Correspondence between course content and Core Literacy of School
1
專業宏通（Academic Excellence and Holistic Development）
2
批判思考（Critical Thinking）
3
溝通互動（Communication and Interaction）
4
尊重差異（Empathy and Respect for Differences）
5
創意創新（Creation and Innovation）
6
藝術涵養（Aesthetic Appreciation and Expression）
7
數位素養（Digital Literacy）
8
永續思維（Sustainability Mindset）
9
問題解決（Problem Solving）
10
跨域合作（Interdisciplinary Collaboration）
11
社會關懷（Social Concerns）
12
全球素養（Global Competence）
六、本課程與系級學生核心素養之對應 Correspondence between course content and Core Literacy of Department
序 No.
本課程與系級學生核心素養之對應 Correspondence between course content and Core Literacy of Department
1
具備餐旅製備及顧客服務能力
2
具備餐旅產業永續營運管理的基礎能力
3
具備餐旅創新創業基本概念
4
具備適應國際外語環境的工作能力
5
具備餐旅數位涵養與基礎分析研究能力
6
具備餐旅美學與賞析能力
七、本課程與生涯準備能力之對應 Correspondence Between Course Contents
and Career - oriented Preparation Ability
序 No.
本課程與生涯準備能力之對應 Correspondence Between Course Contents
and Career - oriented Preparation Ability
1
學習意願強、可塑性高Strong learning motivation and high adaptability
2
穩定度與抗壓性高High stability and stress resistance
3
培養團隊合作或領導統御能力Cultivate teamwork collaboration or leadership skills
4
專業知識與技術Professional knowledge and expertise skills
5
具有發現、分析、解決問題能力Capabilities in problem identification, analysis, and resolution
6
具有國際觀與外語能力International perspectives and foreign language abilities
7
具有創新創業能力Entrepreneurial and innovative capabilities
8
融會貫通能力Ability for comprehensive integration and mastery of knowledge
9
具有口語表達與人際溝通能力Possession of oral expression and interpersonal communication skills
10
跨領域整合與多元適應能力Cross-disciplinary integration and diverse adaptation capabilities
11
具有中/英文報告書寫能力Possession of Chinese/English report writing
12
具有實作/實習或就業接軌能力Ability to implement/practice or transition into employment
